Customer Service

Woman using smartphone

Get Text Alerts with Anderson Propane

We are always trying to find new ways to help our customers manage their accounts and provide you with the best service possible.
Now, you can receive mobile text alerts for service call reminders, deliveries made, posted payments, and more!
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Anderson now has a mobile app to help you manage your account from anywhere.Download it today!


Automatic Delivery - Peace Of Mind

It’s really quite simple. No more checking your tank levels or remembering to call for a delivery. Based on a sophisticated monitoring technology, we schedule your deliveries based on your individual household needs. Automatic delivery means a worry-free winter. Let us do the thinking!

Free Safety Systems Check – Your Safety Is Always Our First Priority

We start all new customers with a thorough Safety Systems Gas Check as a part of our service. Our certified technicians provide in-person instruction on propane safety procedures, such as how to detect the odor of propane and how to properly shut off the propane supply tank. Customers also receive written documentation of the service and a detailed safety Check Report for your system. This complete safety service is provided FREE of charge for all of our customers!


Say Goodbye To Surprises On Your Bill

Life can be unpredictable. Your propane bills shouldn’t have to be. Take control of your propane costs by enrolling in our Easy Budget Plan.

How does it work?
We simply split your estimated total propane costs into 12 easy, monthly installments. Then you make just one low payment each month. Yes, it’s that easy!
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Just A Phone Call Away

Rest easy knowing that 24 hours a day, 7 days a week, 365 days a week, our representatives are always standing by ready to take your call. Should you encounter a problem with your propane service, simply give us call at (540) 373-9096 or (804) 784-6041 and we’ll be right there to fix it. Your peace of mind is our main concern.


Save time, money, and trees by going paperless. It’s simple, just give us your email address and we will start sending your invoices and statements electronically. You can even set up your account to pay online with your credit or debit card and save even more trees.
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Register Your New Big Green Egg!

Have you recently purchased a Big Green Egg from Anderson Hearth and Home? Don’t forget to register your unit with BGE and download a copy of the warranty. You can also find great information about using your Egg as well as important safety information for first time users.